The role

PLMSP is seeking a Visa Processing Officer to be based within the Ministry of Internal Affairs (Overseas Employment Division). The Visa Processing Officer supports the end-to-end mobilisation of workers under the PALM scheme, ensuring all visa and documentation requirements are completed accurately and on time. The role works closely with the Overseas Employment Division (OED), Approved Employers, and Australian Immigration to coordinate visa applications, resolve issues, and facilitate smooth deployment of worker groups.

Key responsibilities

Under the direction of the Chief Executive Officer – MIA (Ministry of Internal Affairs) and the Officer in Charge, (Overseas Employment Division) - MIA, and supervision of the Principal Employment Officer, the Visa Processing Officer will:

• Liaise with OED team members on the details of the commencement of the recruitment process for the worker groups to be mobilised to meet Australian Approved Employer requirements;
• Liaise with OED team members regarding obtaining documents required for visa processing;
• Coordinate documents for lodging of subclass 403 (Temporary Work (International Relations) Visa – Pacific Australia Labour Mobility;
• Coordinate visa application schedules according to PALM Employer recruitment plans submitted through PLMSP and PALM Coordinator;
• Support Approved Employer to be able to submit visa applications ón-line’ to Australia Immigration as per scheduled date or earlier;
• Respond to any queries or requirements from Immigration Australia; 

The duties of the Employee will be largely carried out in Nuku’alofa, Tongatapu.  However, from time to time the Employee may be required to travel to the outer islands of Vava’u, Ha’apai and ‘Eua

Please refer to the Terms of Reference (ToR) to learn more about the role: Visa Processing Officer TONGA - ToR.pdf

About you

You will bring:

• Qualification in Management, Social Science, Computer Science or relevant field;
• Up to 2 years of experience working on labour mobility recruitment and mobilisations;
• Excellent communication skills in both Tongan and English;
• A willingness to support work outside of the direct scope of PALM worker mobilisations so as to ensure that required mobilisation processes are complete, timely and efficient;
• Relevant and up to date experience with modern databases and technologies;
• Outstanding attention to detail and analytical thinking skills;
• Experience in supporting the ongoing development and implementation of the Tonga Labour Mobility Operations Manual;
• Skills in the use of Microsoft Office products including Word, Excel, PowerPoint, Outlook;
• Experience in customer service and pay attention to details;
• Strong interpersonal skills; and
• Self-motivated - demonstrates high levels of initiative to plan and manage work to fit both LSU and PLMSP priorities.

In relation to the execution of the Employee’s duties and any questions relating to the Employee’s terms of reference, the Employee shall liaise with and report to the Officer in Charge, Overseas Employment Division

Leinolo Lakai
Overseas Employment Division (Labour Sending Unit)
Ministry of Internal Affairs
Nuku'alofa
TONGA
Office No: (676) 7401854
Email: leinolo.lakai@gmail.com

How to Apply 
Click Apply Now

Please submit your application online, including your CV and brief cover letter, outlining your suitability in line with the requirements of the position. 

Closing date: Sunday June 7 2026 at 11:59pm AEST

If this opportunity interests you, we encourage you to apply promptly, as applications will be reviewed on a rolling basis. Please note that only shortlisted applicants will be contacted.
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About Palladium  
Palladium is a global development and consulting firm, part of the GISI Consulting Group, working alongside some of the world’s leading project management and engineering organisations. We partner with governments, businesses, investors and communities to design and deliver complex programs that create lasting impact. With a presence across more than 90 countries, Palladium offers the opportunity to work on meaningful challenges, alongside talented colleagues, in environments where your work can truly make a difference.

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