Palladium International

RFQ-VA25-020 Web development services to help Vanuatu businesses integrate ANZ eGate onto their websites

Posted
28 October 2025 10:46am
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Regions
Pacific
Sectors
Communications
Economic Development
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Summary

Overview
Market Development Facility (MDF) is a multi-country initiative which promotes sustainable economic development, through higher incomes for women and men, in our partner countries.
We connect individuals, businesses, governments, and NGOs with each other, and with markets at home and abroad. This enhances investment and coordination and allows partnerships to flourish, strengthening inclusive economic growth.
MDF is currently active in Fiji, Timor-Leste, Sri Lanka, Samoa, Tonga, and Vanuatu.
MDF is funded by the Australian Government. It is implemented by Palladium, in partnership with Swisscontact.

Background
Across Vanuatu, the adoption of digital financial services remains limited, despite the growing availability of digital products offered by financial institutions and mobile network operators. This presents a significant opportunity – particularly in the tourism sector – to improve efficiency, expand market access, and enhance customer experience through digital tools.
Tourism is a key driver of Vanuatu’s economy, yet international and domestic travellers often face challenges in accessing and paying for tourism services online. This limits visibility, reduces booking volumes, and constrains revenue, especially in outer island destinations.
To address these challenges, MDF is supporting an initiative to improve digital payment infrastructure and online booking capabilities. As part of this, MDF is seeking the services of qualified web developer(s) to:

  • Design and develop a new Vanuatu Tourism Information Centre (VTIC) website with integrated ANZ eGate payment gateway.
  • Integrate ANZ eGate payment gateway into selected tourism business websites.

Objective
The overall objective is to strengthen the digital presence and payment capabilities of VTIC and selected tourism businesses by:

  • Developing a modern, mobile-responsive VTIC website with destination marketing features and secure online payments, and
  • Integrating ANZ eGate payment gateway into existing tourism business websites to enable secure online payments using Visa and Mastercard.

Quotation Options and Submission Instructions
Tenderers may submit proposals for one or both of the following workstreams:

  • Workstream 1: VTIC website development and payment gateway integration
  • Workstream 2: ANZ eGate payment gateway integration for selected tourism businesses

Tenderers should clearly indicate in their submission which workstream(s) they are quoting for. Proposals may address either workstream individually or both together. Selection will be based on the demonstrated capacity and relevant experience for the specific workstream(s) quoted.

Submission Instructions:

  • If quoting for both workstreams, tenderers may submit a combined technical proposal, provided it clearly addresses the scope, deliverables and requirements for each workstream. However, the financial proposal must clearly differentiate the costs associated with each workstream.
  • If quoting for only one workstream, the proposal should address only the relevant scope, deliverables and requirements.
  • Financial proposals are to be inclusive of all costs to address each deliverable.
Description

Scope of work
Workstream 1: VTIC Website Development and Payment Gateway Integration
The selected web developer will be responsible for the following:

  • Website Design & Development
    • Design and develop a custom, mobile-responsive website for VTIC, aligned with Vanuatu’s tourism branding
    • Implement a content management system (CMS) for easy updates
    • Optimize the website for search engines (SEO)
  • Content & Marketing Integration
    • Include sections for destinations, itineraries, promotions, and updates
    • Integrate photo and video galleries
    • Link the website with VTIC’s social media platforms
  • E-Payment Integration
    • Configure and integrate the ANZ eGate payment gateway
    • Ensure compliance with relevant security standards
    • Conduct thorough testing to ensure smooth transaction processing
  • Capacity Building
    • Provide training for VTIC staff on website content management, payment system monitoring, and basic digital marketing strategies
  • Maintenance & Support
    • Provide hosting, domain registration, and email setup
    • Offer at least 12 months of technical support and updates

Workstream 2: Payment Gateway Integration for Selected Tourism Businesses
The selected web developer will be responsible for the following:

  • Technical Integration
    • Integrate ANZ eGate payment gateway into existing tourism business websites using appropriate hosted solutions.
    • Perform development and testing in ANZ’s sandbox environment
    • Coordinate with ANZ technical support to complete verification testing.
  • Go-Live & Support
    • Deploy the payment gateway to production environments.
    • Obtain formal sign-off from tourism businesses and ANZ.
    • Provide post-launch technical support for troubleshooting and issue resolution.
  • While the total number of website integrations will be confirmed during the selection and contracting processes, developers should base their financial proposal on a total of 15 integrations.

Stakeholder Engagement (Applicable to Both Workstreams):
The selected developer is expected to engage constructively with key stakeholders throughout the project. This includes:

  • Participating in briefings and planning sessions with MDF, VTIC, selected tourism businesses, and the ANZ Bank.
  • Collaborating with stakeholders to clarify requirements, confirm branding and integration needs, and align on implementation timelines.
  • Providing regular updates and seeking feedback during development and testing phases.
  • Supporting stakeholder sign-off and ensuring smooth handover and post-launch support.

Expected Stages and Deliverables

The following section outlines the key stages and deliverables for each workstream. Workstream 1 is expected to be completed within 12–14 weeks from contract signing; however, tenderers can propose their timelines as needed. Workstream 2 will follow a flexible schedule based on the needs of participating tourism businesses.

Cross-Cutting Activity: Stakeholder Engagement, Reporting and Recommendations
In addition to the specific deliverables outlined in Workstream 1 and Workstream 2, the selected web developer(s) will be responsible for ongoing stakeholder engagement and reporting to ensure transparency, knowledge sharing, and continuous improvement.

Key Activities:

1. Stakeholder Engagement and Communication:

  • (i) Maintain regular communication with MDF, VTIC, ANZ Vanuatu, and participating tourism businesses throughout the project.
  • (ii) Provide progress updates at agreed intervals, including any risks, issues, and mitigation measures.

  • (iii) Facilitate feedback sessions with stakeholders during key milestones (e.g., post-design approval, pre-launch).

     

  • 2. Reporting and Documentation:
    • (i) Prepare and submit periodic progress reports summarizing activities completed, challenges encountered, and next steps.
    • (ii) Document lessons learned during the implementation of both workstreams.
    • (iii) Provide actionable recommendations for improving future website development and ANZ eGate integration processes through a final report.

Note:

It is expected that the service will commence in November 2025. The above stages and deliverables are provided as a guideline only. Consultants or consulting firms may propose alternative approaches, timelines, or deliverables in their technical proposal submissions, provided they meet the overall objectives of the assignment.

Minimum requirements for applicants

  • • Technical Expertise
    • Proven experience in web design and development
    • Demonstrated experience in integrating payment gateways
    • Proficiency in working with JSON, RESTful APIs, and Web API integration
    • Experience setting up 3DS 2.2 authentication and webhook notifications
    • Experience in mobile app development and integration (iOS and Android)
    • Strong understanding of SEO and digital marketing best practices
  • • Platform Familiarity
    • Proven ability to work with e-commerce platforms such as WooCommerce, Magento 2, Prestashop, OpenCart, and Shopify
  • • Project Delivery
    • Experience working in sandbox environments and conducting end-to-end testing
    • Ability to collaborate with multiple stakeholders and deliver projects within agreed timelines
    • Capacity to provide post-launch technical support and troubleshooting
    • Experience working with tourism organisations is an added advantage
  • • Communication and Reporting
    • Strong communication skills and ability to document technical processes clearly
    • Ability to prepare concise reports on lessons learned and provide recommendations for future improvements

Mandatory Criteria
Consultant(s) or consulting firms will be required to submit a technical and financial proposal using the provided Response Forms, together with their cover letter on or before Friday, 7 November 2025, midnight Port Vila time.  Potential bidders may direct their questions via email to Tenders-MDF@thepalladiumgroup.com to gain further clarifications about the scope of work and/or the overall assignment.

Evaluation Criteria
MDF will assess submissions in line with the technical and financial evaluation process described below. In assessing submissions, MDF, at its sole discretion, may consider information from other relevant sources.

Technical evaluation

MDF will first score compliant submissions against the following technical criteria:

  • A. Capability and experience demonstrating your ability to deliver services relevant to MDF’s requirements (50% of the Technical Score)
  • B. Approach to communication and meeting tight deadlines (25% of the Technical Score)
  • C. Qualifications and experience of Key Personnel (25% of the Technical Score)

The technical score will account for 80% of the Total Score

Financial evaluation

Following the assessment of the technical response, MDF will undertake a like-for-like price comparison of all technically suitable offers The Financial Score will account for 20% of the Total Score The lowest-priced financial offer will be awarded the full weighted score The weighted score of other financial offers will be calculated as a fraction of the higher scoring offer

If your quote is successful, you will be required to enter into the Palladium’s standard contract for the types of goods or services being provided In the provision of the Goods and Services, you will be required to comply with the Palladium’s policies, including (without limitation) its Business Partner Code of Conduct and any relevant Project Manual Potential suppliers must also comply with Palladium’s Business Partner Code of Conduct in the submission of any quotes pursuant to this RFQ

If you are bidding as part of a joint venture, partnership or similar, please make this clear in your submission Likewise, if you propose to subcontract any part of the goods or services provision, then disclose this fact within your submission The Company may require additional information from you and approval for subcontracting will not be automatic as subcontractors will be subject to Palladium’s Due Diligence process.

Registration of Interest 
Register your interest to submit an offer by sending your organisation name, contact person and contact details to the Contact Person by email on or before Friday, 31 October 2025 

Last date for Queries
Send all queries to the Contact Person by email on or before Friday, 31 October 2025. Indicate the RFQ Title in the subject line.

Closing Date and Time
Friday, 7 November 2025 / Midnight Vanuatu Time 

Contact Person: Tenders-MDF@thepalladiumgroup.com 

Details for Submission 
Submit completed Supplier Response Form by email to the contact person on or before the Closing Date and Time. Indicate the RFQ Title in the subject line.

Please refer to Palladium website to download the Service Provider Response Forms Part A and B, and submission instructions.