KEY INFORMATION
 
Job Title: Request for Proposals – Digital Business Licensing MISTI, Cambodia
Sector: Business Licensing, Digital Platform Setup
Position Type: Part-Time
Duration/Level of Effort: Short-Term
Position Location: Phnom Penh, Cambodia
 
SUMMARY OF THE PROJECT
 
CAPRED is Australia’s flagship bilateral economic program in Cambodia. Funded by the Department of Foreign Affairs and Trade (DFAT) and implemented by Cowater International, CAPRED focuses on supporting inclusive economic recovery and boosting resilience and sustainability over the next five years from 2022 to 2027. CAPRED adopts a mix of a programmatic and facility model. The facility model allows CAPRED to flexibly tackle a range of emerging interrelated public and private sector constraints and opportunities to promote resilient, inclusive, and sustainable growth (RISE) across different sectors. CAPRED interventions fall under three technical components including: Agriculture and Agro-processing; Trade, Investment and Enterprise Development and Infrastructure Development; and one Cross-Cutting component comprising: Gender Equality, Disability and Social Inclusion (GEDSI); Climate Resilience, and Policy Support.
 
CAPRED supported MISTI in developing an online licensing portal aimed at improving the effectiveness and efficiency of business licensing processes in the manufacturing and handicraft sectors (stage 1). This digital platform is designed to facilitate the establishment and operation of SMEs and handicraft, and establishment of Industry. While the portal has been launched, further streamlining and refinement are required to enhance its functionality, efficiency, and user-friendliness. In parallel, MISTI has requested CAPRED’s assistance to expand the digitisation of an additional 386 public services under its mandate (stage 2).
 
SUMMARY OF THE POSITION
 
CAPRED seeks to engage a qualified consulting firm or a consortium to conduct two major deliverables:
 

• A comprehensive feedback survey and workflow optimisation analysis with the objective of enhancing the effectiveness, efficiency, and user experience of MISTI’s public services for existing digitised services (stage 1) which is already launched. The focus will be on services related to business licensing in the manufacturing and handicraft sectors, as well as product registration, testing, and related technical services.
• Identifying pain points and inefficiencies within the 386 identified service delivery processes, gathering feedback from end-users and stakeholders, and proposing actionable recommendations for streamlining workflows for stage 2. The assignment will also involve the development and refinement of a user-friendly, integrated online license registration system tailored to the needs of SMEs and other key service users.

 
KEY RESPONSIBILITIES
 

• Task 1: Assess customer satisfaction with existing (already launched) digital services (stage 1) including services of industry operation license, production expansion, change in names, ownership, and location.
• Task 2.1: Evaluate user satisfaction, identify service issues, assess digital readiness, and support full platform integration for ISC
• Task 2.2: Evaluate user satisfaction, identify service issues, assess digital readiness, and support full platform integration for NMC
• Task 2.3: Evaluate user satisfaction, identify service issues, assess digital readiness, and support full platform integration for GDAC
• Task 2.4: Evaluate user satisfaction, identify service issues, assess digital readiness, and support full platform integration for STINL

 
The detailed Terms of Reference can be found here: https://www.cowater.com/wp-content/uploads/2025/05/RFP25-050-Digital-Bu…
 
JOB REQUIREMENTS
 
These tasks require multidisciplinary skill sets, expertise, and experience. The consulting firm or consortium shall have personnel within the team with the following qualifications and experience.
 
Education:
 

• At least a bachelor ’s degree in data science (data insight), economics, business administration, ICT, or any related field from well-known higher institutions.

Technical competencies and Experience:
 

• A minimum of 6 years’ experience in providing consulting services with government in assessing their policies, framework and legal document related to legal and institutional reform and digital transformation.
• A track record of providing services to the Royal Government of Cambodia’s digital transformation framework and ecosystem and reform
• Demonstrate strong knowledge and high-level understanding of MISTI services both digital and physical processes.
• Demonstrate working experiences with government such as MISTI, MEF, CDC or other government ministries.
• Ability to complete the tasks and deliverables mentioned above.
• Willingness to work in a flexible environment and responsive to request during the assignment.
• Proficiency in English and Khmer languages.
• Excellent communication, writing, and analytical skills.

Other Competencies:
 

• Demonstrated integrity and high ethical standards.
• Display cultural, gender, religion, race, nationality and age sensitivity and adaptability.
• Treat all people fairly and equally.
• Fulfil obligations to GEDSI sensitivity and zero tolerance for sexual harassment.
• Strictly comply with DFAT Child Protection Code of Conduct and policy (https://www.dfat.gov.au/sites/default/files/child-protection-policy.pdf)

APPLICATION PROCESS
 
The proposals including Technical and Financial Response Form must be submitted no later than 5 pm (Phnom Penh time), 11 June 2025 by email to procurement@capred.org with “RFP25-050-Workflow Optimisation” in the subject line. Any proposals submitted after this time and date will not be considered.
 
An online industry briefing for this RFP will be held from 9:00 a.m. to 11:00 a.m. on 3 June 2025. Interested participants must register by emailing procurement@capred.org  at least one day in advance. A link will be provided for those wishing to attend.
 
CAPRED is available to answer questions or provide more details on the scope of work. Please email procurement@capred.org with “RFP25-050-Workflow Optimisation – Enquiry” in the subject line.
 
Attachment:
 

• Technical Response Form - https://www.cowater.com/wp-content/uploads/2025/05/RFP25-050-Technical-…
• Financial Response Form - https://www.cowater.com/wp-content/uploads/2025/05/RFP25-050-Financial-…

 
Cowater International is an equal opportunity employer, basing employment on merit and qualifications as they relate to professional experience and position expectations. Cowater does not discriminate against any employee or applicant on the basis of race, religion, sex, gender identity, disability, age, or any other basis protected by law.
We thank all applicants, however only those shortlisted will be contacted.
 
ABOUT US
 
Founded in 1985, Cowater International is a leading global development consulting company. Headquartered in Ottawa and with corporate hubs in Auckland, Berlin, Brussels, Helsinki, London, Madrid, Manila, Nairobi, Singapore and Stockholm, Cowater International has successfully delivered a portfolio of over 2500 projects and assignments in more than 95 countries. We work with governments, private sector actors and communities implementing projects that support socio-economic development, institutional strengthening, environmental improvements and advance equal opportunities for all. We are a diverse and experienced team committed to building a better tomorrow for the people we serve. Our adaptive approach to management has led to our yearly award-winning work and recognition as one of Canada’s Best Managed Companies since 2017.
 
We thank you for your interest in building a better tomorrow.