This Opportunity
The Data Quality Officer will support NCP and DFAT data requirements by maintaining high data quality standards, executing validation and cleansing tasks, and preparing data needed for regular and ad-hoc reports under the guidance of the Manager, Data Management and Reporting. The role will play a key part in data management support activity across the MASS team, working closely with the MEL Coordinator and Scholarships, Mobility and Alumni teams as necessary. The role’s key responsibility will be to collect, maintain, cleanse and analyse alumni data, extracting and preparing data as required to support the team with reporting, and will also support other data management activities for the Scholarships,Semester and Mobility Programs, as well as for program management information as required.
Location
This is a full-time, fixed-term position with a contract running until 30 June 2026, and with the possibility of extension. The role will be based in either Palladium’s Adelaide or Brisbane office. Palladium encourages flexible work practices to enhance wellbeing, productivity and team culture in line with the Flexible Work Policy.
Reporting Lines
This role reports into the Manager, Data Management & Reporting. The role works closely with the Alumni and Communications Manager in relation to alumni data management. Reporting requirements may include but are not limited to:
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Attendance at team meetings, other requested meetings and regional meetings (e.g. townhalls).
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Regular (minimum of monthly) one to one meetings with your line manager on the status of personal Key Result Areas (KRAs), career development discussions and any other matters.
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Palladium encourages flexible work practices to enhance wellbeing, productivity and team culture. For this role, we require that employees maintain an in-office presence for at least 50% of their working week. For example, if an employee works five days a week, they must spend at least three days physically in the office.
Primary Duties and Responsibilities
1. Effective management of the NCP Alumni database
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Coordinate and conduct monthly updates to the alumni database, extracting required data on new alumni from the NCP Scholarships and Mobility Programs management information systems (Endeavour Online and ISEO) and uploading to the alumni database.
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Collaborating with the MASS scholarships and mobility support teams to review and quality check the data extracted from relevant MIS and uploaded to the alumni database.
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Undertake data cleansing and data quality checks of historical alumni data and records in the database.
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Collaborate with the MASS alumni team to add new or update alumni data to the database, following engagement and promotion campaigns, or through interactions on the NCP alumni closed linked in group.
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Collaborate with the MASS alumni team to support engagement with new alumni, including the administration of welcome packages.
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Respond in a timely manner to ad-hoc requests from NCS or the MASS team for data and analysis on alumni data.
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Recommend system and process improvements that can be applied to management of the alumni database and implement those approved by DFAT and NCS.
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As a consolidation exercise of the above functions, design and implementing a Data Quality Improvement plan with a focus on improving collection and maintenance of key contact information
2. Support for program management reporting and monitoring and evaluation processes
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Support data collection and preparation for inclusion in standard reports that the MASS team produces for DFAT, including monthly dashboards and reports, and if required, the annual report and final report.
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Support program areas in maintaining reporting data and management information.
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Support the MEL function in data gathering, data cleansing exercises for analysis and reporting as required.
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Other data management support as required.
3. Support administration of the NCP alumni private LinkedIn group
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Check authenticity of individuals requesting to join the group to verify their NCP alumni status against the records in the alumni database, and the relevant scholar and mobility management information systems.
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Update the alumni database records as necessary with updated data on alumni approved to join the private NCP LinkedIn Group.
Due to the evolving nature of our program, it is possible that the incumbent may be expected to undertake duties that fall outside the remit of their original Terms of Reference as reasonably required to ensure the ongoing success of the program.
Where this is required, the following will occur:
Skills and Experience
Essential
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Experience in the use and support of digital and online database systems, and Microsoft products. Intermediate to advanced Microsoft Excel skills are essential.
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Experience in the collection, consumption and compliance aspects of data management and data quality including management and administration of sensitive and personal information
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Demonstrated ability to respond promptly for data requests and experience in solid working level to perform data cleansing, apply data integrity checks and provide reports for ad-hoc requests and regular reporting to meet DFAT standards.
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Strong attention to detail with regards to data cleansing, validation, and perseverance to drive continued updates and quality control to over 50,000 records.
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Demonstrated ability to extract, integrate and update data using appropriate methodologies.
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Ability to quickly understand program rules and apply knowledge to give recommendations to the team regarding data quality issues.
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Understanding data remediation process and apply in monitoring quality control over databases.
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Identify and analyse data quality issues including errors, data inconsistences and gaps and provide solutions to solve the issues.
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Experience in generating analysis and information for use in reporting.
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Ability to respond quickly and efficiently to client issues and requests in order to meet tight deadlines and understand users’ needs.
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Demonstrated ability to identify and implement system and process improvements to meet client and end-user needs and outcomes.
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Effective time management and the ability to balance competing priorities to meet deadlines.
Desired
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Fluency in English and strong writing skills used to produce professional emails and reporting information to internal and external stakeholders.
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Experience in utilising Smartsheet, Monday.com, SharePoint and Power Bi tools.
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Experience of working on data management in a government department or agency, higher education and/or international education context.
- Contribute to data improvement activities within the program as required.
How to Apply
If interested, please submit your CV through the Palladium International Careers Page: Palladium - Career
Applications will be assessed on a rolling basis. The closing date is 05 December 2025. For more information about the role, please send your inquiry to: NCP Recruitment at ncp.recruitment@thepalladiumgroup.com.
Please note:
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We are only accepting applications from job seekers with full working rights within Australia as this role is unable to be sponsored.
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We are not accepting resumes from recruitment agencies for this role.
Equity, Diversity & Inclusion
Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodation to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.
Palladium recognizes Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of the country throughout Australia, and we pay our respects to Elders past, present, and future.
Safeguarding
We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
