Background:

Palladium supports the implementation of the second phase of the IA-CEPA Economic Cooperation Program KATALIS 2.0 ("KATALIS"), a five-year, A$37.7 million initiative funded by the Australian Government. The program aims to maximise the benefits of the Indonesia-Australia Comprehensive Economic Partnership Agreement (IA-CEPA) by improving market access and enabling increased, inclusive trade and investment that supports sustainable economic growth in Indonesia. KATALIS places particular emphasis on creating opportunities for women, people with disabilities, SMEs, smallholder producers, and low-income communities. Building on the achievements of its first phase, KATALIS 2.0 seeks to deepen Indonesia-Australia economic cooperation, advance the implementation of IA-CEPA, and pilot scalable, commercially viable partnerships in priority sectors.

KATALIS 2.0 invites qualified service providers to submit proposals for the provision of Photocopier Rental and Managed Print Services for its new office located at WTC 2, South Jakarta, which is expected to be operational in December 2026.

The selected provider will be responsible for supplying, delivering, installing, configuring, testing, commissioning, maintaining, and supporting a managed print solution, including multifunction photocopier equipment and related services.

Scope of Services includes:

• Supply and installation of one (1) multifunction colour photocopier device (or an alternative configuration offering operational or cost benefits);
• Printing, copying, scanning, network printing, scan-to-email, and scan-to-folder services;
• Secure printing, user authentication, and access control features;
• Provision of all consumables and replacement parts (excluding paper unless otherwise specified);
• Preventive and corrective maintenance, technical support, and equipment servicing in accordance with the agreed Service Level Agreement (SLA);
• User training and commissioning of the solution;
• Quarterly preventive maintenance and ongoing support;
• Accessible and inclusive functionality suitable for People with Disabilities (PwD).

The objective of this procurement is to ensure the availability of a reliable, secure, scalable, and fully managed print environment that supports KATALIS 2.0 operational requirements.

Interested service providers are invited to review the tender documentation and submission requirements on: https://thepalladiumgroup.com/tenders

Qualified providers with relevant experience in managed print services are encouraged to participate.