Duties
Under the direction of Deputy Program Director – Operations, the Operations Manager will:

1. Manage and oversee the program’s operational units, including Procurement & Grants, IT, Administration & Office and Program Activity functions, including the effective management of a team across national and sub-national operational staff;

2. Oversee and supervise INOVASI Operations Coordinators and other Operations staff as needed, provide guidance and support to the Operations Coordinators and Operations teams as needed, including provincial operational teams;

3. Provide quality oversight of the day-to-day operations of the INOVASI office in Jakarta and support the provincial and district offices as required

4. Ensure coordination between the various Operations functions at both national and provincial level;

5. Review, approve and provide quality assurance of regular daily operational tasks, including but not limited to: payment process, procurement and grants contracts, evaluation forms, guarantee letters, sub-contracts, note to files, etc.

6. Under the direction of the Deputy Program Director - Operations, review and authorise Program Activity Budgets when required,

7. Under the direction of the Deputy Program Director - Operations, and in coordination with Operations Managers and Coordinators, lead in reviewing and updating the Program Operations Manual and other strategic operational documents to ensure clear operational guidance to program teams.

8. Ensure operational systems and procedures are reviewed and updated as necessary to ensure continuous quality improvement;

9. Establish, review, and provide training to INOVASI staff or partners, including grantees, in operational processes and procedures in accordance with relevant Palladium and DFAT requirements and principles, including Commonwealth Procurement Rules, Value for Money, financial management, accounting, fraud control and audit requirements;

10. Ensure operational and financial management systems and procedures are in place to facilitate monitoring and reporting of funds, maintain audit compliance, and program delivery within budget, including supporting financial tracking;

11. In coordination with Provincial Managers, ensure INOVASI Provincial and District Offices are renewed on time and have the appropriate legal status with GoI. Flag and liaise relevant parties in case provincial agreements for operating in the provinces require renewal or adjustments.

12. Supervise and ensure value for money and compliance in contracting, procurement and management of grantees, sub-contractors, and other service providers;

13. Supervise and ensure administrative functions are running smoothly, including office management, travel and accommodation and transport, and asset management;

14. Support the Activity team (Activity Coordinator, Program Officers and Assistant), ensure the team work in coordinated way and provide support to INOVASI Program teams. Confirm the distribution of tasks to support the INOVASI Program teams and provide guidance to the team when needed; Foster a collaborative, accountable, and high‑performance culture across operations and program teams

15. Establish operational controls, spot checks and inspections to ensure no misuse of program funds it taking place. Report, investigate and follow up on any detected or suspected misuse of funds issue;

16. Ensure that the systems and procedures supporting program implementation are appropriate to the Program's needs, and are implemented in compliance with Palladium, DFAT, and GOI policies and regulations;

17. Ensure program operations are aligned with Indonesian government systems and liaise with government counterparts in the preparation of PTO, BAST, and other government of Indonesia requirements;

18. Provide capacity building on operations and management to INOVASI staff when required, such as in whole staff meetings and internal trainings;

19. Liaise and consult with Palladium, DFAT, MoPSE and MoRA on strategic issues related to program operations, as requested by Deputy Program Director - Operations;

20. Other duties as may reasonably be required by the Deputy Program Director - Operations consistent with the incumbent’s qualifications and experience;

21. Comply with, and advocate for, DFAT’s policies in all aspects of implementation, including gender, disability, fraud and anti-corruption, PSEAH, child protection and environmental and social safeguards 

Qualifications and Experience
The Operations Manager will possess the following qualifications and experience:

1. Advanced degree in a relevant development subject or appropriate tertiary qualification and significant, relevant experience in education;

2. Over 10 years of professional experience on donor-funded development programs, experience on DFAT-funded programs is highly desirable;

3. Demonstrated knowledge of DFAT rules and regulations and experience working across the following operational and financial disciplines: financial and budget management, project management, procurement, contracts, subcontracting, human resources and general operations and administrative management;

4. Experience managing and prioritizing a high workload and multiple tasks in a fast-paced environment with tight deadlines

5. Experience in proactively identifying and addressing issues that arise in field office finance, administration and operations, and reporting issues to Senior Management;

6. Strong understanding of GOI systems and procedures at national and sub-national level, especially within MoPSE;

7. Experience in providing training and mentoring/coaching;

8. Excellent written, verbal, and presentation skills in English and Bahasa, with strong analytical capabilities;

9. Demonstrated strong leadership and management skills, with strong interpersonal capabilities, including the ability to work effectively in cross‑cultural contexts;

10. Sound problem solving and decision-making skills; ability to work independently and as a part of a team; and

11. A high level of integrity, initiative, adaptability, and ability to perform in a high-pressure environment.

Core Capabilities

Palladium’s Core Capability Framework for APAC Projects outlines the standard of performance and behaviours expected at each level within the organisation. It also provides a benchmark for assessing areas of potential strength as well as the identification of potential skill gaps or areas for development and improvement. 

The Capability Framework forms the basis of how we recruit, how we lead and the behaviours we exhibit, how we manage performance excellence and develop our future workforce. 

Our capabilities link to a number of other processes, policies and guidelines including:

• Performance management/ performance excellence - setting and maintaining standards and helping employees excel and develop

• Career Pathways including our Career Progression Framework

• Organisational design – identifying any skills gaps, outlining job roles and responsibilities

• Development, growth, learning, and training

• Sustainable business – going beyond compliance to ensure sustainable and ethical considerations are woven throughout everything we do.This aligns equity, diversity and inclusion; safeguarding; and environmental objectives

• We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

This position is open to Indonesia nationals and permanent residents with authority to live and work in Indonesia.

INOVASI encourages applications from individuals of all backgrounds, including persons with disabilities, and others from underrepresented groups.

To apply, please click here to submit your resume and cover letter by 12 April 2026 at 23:59, Jakarta Time ensuring you highlight your relevant experience and skills.

Should you experience any issues logging in or submitting your CV, or if you have any questions, please contact inovasi.recruitment@thepalladiumgroup.com

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Women are encouraged to apply.

INOVASI has zero tolerance for child abuse and exploitation. All successful candidates will be required to adhere to our Child Protection Policy and will be subject to background checks as a condition of employment.