The Welfare Officer will be responsible for:  

• Lead strategic planning for the PNG LMU Welfare work plan, contribute to broader LMU/PMU/PLMSP planning, and build a “Community of Care” model with domestic referral pathways.
• Strengthen welfare systems by reviewing/developing SOPs, establishing family support mechanisms, and supporting mobilisation and reintegration with key stakeholders.
• Coordinate welfare case management and escalations with DEWR, employers, CLOs, workers, families, and communities, ensuring consistent and proactive support across regions.
• Provide strategic guidance to CLOs, including pastoral visits and engagement with Australian support services such as health insurance, tax/super clinics, and wellbeing providers.
• Deliver timely welfare reporting, lead trend analysis of welfare incidents, and recommend interventions in collaboration with CLOs and MERL.
• Coordinate welfare-related training for LMU staff, Hub Coordinators, and ecosystem stakeholders, ensuring GEDSI and child protection principles are embedded.
• Build partnerships with government, private sector, CSOs/faith-based groups, ensure compliance with DFAT policies, uphold integrity standards, and advocate for welfare and wellbeing across labour mobility.
   

We are seeking an individual who:  

• Tertiary qualifications or relevant work experience, in a relevant discipline, such as social work, human services, social/behavioral sciences, community services.
• Minimum 5 years' work experience in planning, leading and case management. Background or experience in working in migrant settlement, family support programs or services is an advantage.
• Demonstrated knowledge and understanding of case management frameworks and critical incident management.
• Experience of working in Papua New Guinea (PNG) with a strong understanding of local and international welfare and safeguarding concepts, and program delivery/implementation.
• Possession of a strong practice and professional judgement framework, including highly developed risk assessment and intervention planning skills.
• Demonstrated relationship management skills, including the ability to work across a broader team and with external stakeholders.
• Ability to work independently and demonstrate sound judgement. This role requires individuals that are willing to forge relationships, prioritise activities and are able to proactively progress tasks with minimal supervision.
• Highly developed organisational skills, agility and the ability to balance and prioritise multiple tasks, and work well under pressure.

We are committed to building a diverse, geographically dispersed workforce to maximize our support. We encourage applications from candidates from Pacific Island countries, Timor-Leste, and across Australia. You must have valid Australian or country specific work rights to be considered for this position - visa sponsorship is not available.  

We strongly encourage people with disability to apply. Disclosing about your disability will not negatively affect your application. Please tell us as much as you feel comfortable for us to work with you about the appropriate adjustments that you might need. If you would like further information or assistance with this, please contact recruitment@plmsp.com.au    

How to Apply 

To apply visit https://thepalladiumgroup.com/careers 

Please submit your application online, including your CV and brief cover letter, outlining your suitability in line with the requirements of the position. 

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About Palladium  

Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, people's lives.   

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.   

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.  

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.